Terms & Conditions

Our terms and conditions are straightforward and reasonable.

Please retain invoice/receipt as proof of purchase.

A minimum deposit of 25% of value of goods/services is required on order.

Supply only – a deposit of 50% on order and final balance to be paid on collection or before delivery.

All credit applications must be completed and approved before goods can be ordered.

Quotations for supply/works are valid for 60 days from date on quote.

Once goods are ordered from our suppliers we are committed to accept the order and we expect the same commitment from our customers.  Contracts are not subject to cancellation without the consent of G H Chambers & Son.  Where a cancellation is accepted a cancellation re-stocking charge will be applied.

Delivery times are given in good faith and while every effort is made to honour them, we cannot guarantee when we are dependent on other suppliers.

Please ensure that goods ordered can be delivered to the specified address and notify us of any anticipated difficulties such as narrow doorways, hall or stair access for large deliveries.

Goods remain the property of G H Chambers & Son until paid for in full.

Warranty

Goods are guaranteed to be free of manufacturing defects for a period of one year from date of completion under normal usage.  Warranty extends only to the original purchase price.  Please retain your invoice/receipt.

Warranty will not be applicable if:-

• The fault is caused by misuse or poor maintenance
• Repairs have been carried out by a third party

Faulty goods should be reported within 30 days.  Refunds will only be issued when goods are found to be faulty.   We cannot issue refunds where items are merely unwanted.

Your consumer rights after 30 days – if you find fault within 6 months, G H Chambers & Son have the right to make a repair or replace.

Orders shall deem to be accepted and the contract shall come into force when we issue you with written acceptance of you order.

For Bespoke products we rely on the measurements, plans and specifications, choice and details you supply to us.  You and your own fitter (in the case of supply only) must check they are accurate and correct.  It is your responsibility even if we have attended the End Users premises.

For supply and fit – if we are removing units and appliances from the End User property we cannot be responsible for hidden obstructions which may occur and cause extra/additional works for which we reserve the right to add on an extra charge.