Complaints Procedure

As a family business that has been operating for over 140 years and now has the fifth (and almost 6^th) generation of the family working with us, we are proud of our values of offering quality and craftsmanship at competitive prices.

We source quality products and our men are all time-served craftsmen and we expect the highest standards from them.  We also work with qualified sub-contractors who complete our fitting teams.

Our designers of kitchens and bedrooms have many years of service and experience between them, in both designing and project managing home improvements.

In all, we like to think we have a loyal team with a low turnover.

We endeavour to get things right the first time.  We try our best to supply and install your goods to the highest standard.  Occasionally things may not go quite to plan and you are not completely happy with our service.  If so we’d like to hear about it first so that we can put it right.

If you are not happy with any aspect of your products and installation you can tell us about your complaint in the following ways :-

• In person – at our showroom
• By telephone to any of the kitchen showroom staff on 01900 602222
• By Email – [email protected]
• In writing – write to Geoff Chambers at G H Chambers & Son, Preedy Road, Clay Flatts, Workington CA14 2TQ

We will respond and hopefully rectify the situation as soon as possible.